Private mentor messaging in Freedom app

Write a message or record a voice note

Open the mentor conversation from Support. You can describe a difficult evening, ask about using your plan or explain what you want to work on. There is no need to turn your message into a formal account of your drinking.

If speaking is easier, record a voice note of up to three minutes. Listen to it before sending, discard it if you want to start again, or send the recording when you are ready. Text and voice messages stay together in the conversation history.

This is a message conversation, not a live phone or video call. You can send your message and return to the same conversation later to check for replies. There is no appointment to book in this messaging flow.

Choose whether to include your goal and progress

Before sending, you can choose whether to include basic context about your current goal and program progress. The checkbox starts selected, so review it and turn it off if you want to send only your message.

This optional summary is separate from the PHQ-4 questionnaire in Health. Private lesson answers and notes stored on your device are not transmitted as mentor context. If there is something from a reflection you want to discuss, choose what to describe in your own message.

Understand who can read the conversation

Mentor conversations are private from other community members and linked to your app account. Authorized support staff can access messages to provide the service. Private does not mean anonymous to SK LABS.

Before your first message under the current terms, the app asks you to agree to the displayed messaging conditions. A privacy banner and the conversation’s terms explain the account link and staff access. You can revisit the history and delete your own messages using the conversation controls.

• See how community discussions differ ↗

Start with the situation you want to discuss

A useful first message can be brief: “I usually drink after work. I have planned an alcohol-free evening, but getting home is the difficult part. I would like to talk through that plan.” This is an example, not a real member message.

Include the part you want help thinking through and anything you have already tried. If a reply arrives, you can read it alongside your earlier messages and continue the same conversation.

Availability and scope of support

Replies depend on staff availability, with no guaranteed response time or continuous monitoring. Mentor messaging is not an emergency service or medical treatment; do not wait for a chat reply if you need urgent help. Additional mentor or therapist services may have separate fees and availability.

Membership terms and any trial eligibility are shown before purchase. For a broader comparison of app mentoring, peer groups and clinical support, read our guide to choosing private help.

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Key takeaways

• Send a text or a voice note of up to three minutes from Support; preview recordings before sending.
• Choose whether to share your goal and program progress. Your private lesson notes are not attached.
• Messages stay outside Community and are accessible to authorized support staff. Reply timing depends on staff availability.

Private Mentor FAQ